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Here is a comprehensive list of 46 frequently asked questions (FAQs) for a melee diamond lab and natural diamond supplier that ships globally.

Frequently Asked Questions (FAQ)

About Our Company & Products

1. What is your company's specialty?

   We are a premier supplier of natural melee diamonds, offering a vast inventory of sizes, shapes, and qualities. We function as both a diamond lab for sorting and quality control and a direct supplier to the global jewelry trade.

2. Do you sell to private individuals or only to businesses?

   Our services are primarily B2B (Business-to-Business). We supply to jewelry manufacturers, designers, wholesalers, and retailers.

3. Where are you located?

   Our main offices and labs are located at [Your City/Country], but we serve a global clientele through our secure, express shipping network.

4. What makes you different from other melee suppliers?

   We combine precision lab sorting with a direct-to-market supply chain, ensuring consistent quality, accurate calibration, and competitive pricing. Our commitment to ethical sourcing and customer service sets us apart.

5. Are your diamonds natural or lab-grown?

   We specialize exclusively in natural diamonds. Every parcel we supply is guaranteed to be 100% earth-mined.

6. Are your diamonds conflict-free?

   Absolutely. We strictly adhere to the Kimberley Process Certification Scheme (KPCS) and guarantee that all our diamonds are sourced from legitimate, conflict-free regions.

7. What is a "melee" diamond?

   Melee diamonds are small, brilliant-cut diamonds, typically weighing under 0.20 carats, that are used to accent larger stones or in pavé settings.

Product Specifications & Quality

8. What diamond shapes do you offer?

   We carry a comprehensive range of shapes, including round brilliant, princess, baguette, marquise, pear, and other fancy shapes.

9. What is the size range for your melee diamonds?

   Our inventory ranges from 0.005 carats (under 1mm) up to 0.20 carats. We can source larger sizes upon request.

10. What color grades are available?

    We stock a full spectrum of colors from D to K. Our most common parcels are in the D-F and G-H ranges.

11. What clarity grades do you supply?

    We offer all clarities from Internally Flawless (IF) to Included (I1), with a large stock of VS and SI grades, which are ideal for most jewelry applications.

12. Do you sell fancy colored melee diamonds?

    Yes, we are a supplier of natural fancy colored melee diamonds, including yellows, pinks, blues, and browns/cognacs. Please inquire about current availability.

13. How do you grade your melee diamonds?

    Our in-house GIA-trained gemologists meticulously sort and grade every diamond to ensure consistency and accuracy according to internationally recognized standards.

14. What does "calibrated melee" mean?

    Calibrated melee refers to diamonds that are sorted to exact measurements (e.g., within 0.05mm), ensuring they fit perfectly into pre-set jewelry designs, which is crucial for high-quality manufacturing.

15. Can I request a specific combination of color and clarity?

    Yes, we can create custom parcels tailored to your exact specifications, such as G-color, VS-clarity round brilliants.

16. Do your melee diamonds come with grading certificates?

    Due to their small size, individual melee diamonds do not come with grading reports. However, we guarantee the quality and specifications of every parcel we ship.

17. How do you ensure parcel consistency?

    Our state-of-the-art lab uses advanced sorting technology and expert manual checking to ensure every diamond in a parcel matches the stated size, color, clarity, and cut parameters.

Ordering & Pricing

18. How can I place an order?

    You can place an order by contacting our sales team via email, phone, or through the inquiry form on our website.

19. Is there a Minimum Order Quantity (MOQ)?

    Yes, our MOQ varies depending on the diamond specification. Please contact us for details regarding your specific needs.

20. How do I get a price quote?

    Simply provide us with the shape, size, color, clarity, and quantity you require, and our team will provide a competitive price quote, typically within 24 hours.

21. How are your diamonds priced? Per carat or per piece?

    Pricing is typically calculated on a per-carat basis. The price-per-carat is determined by the "4 Cs" (carat, color, clarity, cut) and market availability.

22. Do you offer volume discounts?

    Yes, we offer preferential pricing for large-volume and long-term clients.

23. How long is a price quote valid?

    Due to market fluctuations, our quotes are typically valid for 3-5 business days.

24. Can I order a sample parcel?

    For qualified new clients, we can often arrange for a sample parcel to be sent for inspection. Conditions may apply.

25. What payment methods do you accept?

    We accept bank wire transfers and other secure payment methods. Credit card payments may be available for certain orders, subject to a processing fee.

26. What are your payment terms for new clients?

    New clients are typically required to make full payment in advance of shipment. Net terms may be offered to established clients with a proven payment history.

Shipping & Logistics

27. Do you ship internationally?

    Yes, we provide fully insured, door-to-door express shipping to clients all over the world.

28. Which shipping carriers do you use?

    We partner with industry-leading secure logistics providers such as FedEx®, Malca-Amit, and Brinks® to ensure safe and timely delivery.

29. How much does shipping cost?

    Shipping cost depends on the value of the order and the destination country. A full shipping and insurance quote will be provided with your order confirmation.

30. Is my shipment insured?

    Yes, every shipment is fully insured from the moment it leaves our facility until it is signed for at your location.

31. How long does international shipping take?

    Most international shipments arrive within 2-5 business days, pending customs clearance.

32. Who is responsible for customs duties and taxes?

    The recipient (buyer) is responsible for all import duties, taxes, and brokerage fees levied by the destination country.

33. How can I track my shipment?

    Once your order is dispatched, we will provide you with a tracking number so you can monitor its progress online.

34. How are the diamonds packaged?

    Diamonds are securely sealed in industry-standard parcel papers or containers, then placed within a discreet, tamper-evident, and durable outer shipping box for maximum security.

Customer Support & Policies

35. What is your return policy?

    We have a 7-day inspection period. If you are not satisfied with your order, please contact us immediately to arrange a return. Returned goods must be in their original, untampered condition.

36. What should I do if my shipment is damaged or the contents are incorrect?

    In the unlikely event of an issue, please contact your account representative within 24 hours of receipt. You must retain all original packaging for insurance and claim purposes.

37. Can you match melee diamonds to a center stone?

    Yes, this is one of our specialties. You can send us your center stone or its GIA report, and our experts will select perfectly matching melee for side stones or halos.

38. Do you offer diamond sourcing services?

    Yes, if you need a specific type of melee that is not in our current stock, we can leverage our extensive global network to source it for you.

39. How can I contact customer support?

    Our dedicated customer support team is available via email at [Your Email Address] or by phone at [Your Phone Number] during our business hours, [e.g., 9:00 AM - 6:00 PM, Timezone].

40. Do you have a physical catalog?

    Our inventory is dynamic and changes daily. For the most up-to-date availability, please contact us directly with your requirements.

Technical & Lab Services

41. Can you verify if my existing melee is natural?

    Yes, our lab is equipped with advanced screening technology to differentiate natural diamonds from lab-grown (CVD/HPHT) diamonds and simulants.

42. What is your screening process for lab-grown diamonds?

    We screen 100% of our incoming and outgoing melee parcels using the latest diamond verification instruments to ensure their natural origin.

43. Do you offer custom sorting?

    Yes, we can sort melee based on very specific criteria beyond the standard 4 Cs, such as fluorescence, cut precision, or specific shades for colored diamonds.

44. Can you recut or repair damaged melee?

    Recutting is generally not economical for melee-sized diamonds, but please inquire with our specialists for a specific assessment.

45. What information do you need to provide an accurate quote?

    The more details, the better. Please provide: Shape, Size (in mm or carat weight), Color Grade, Clarity Grade, and Quantity (in carats).

46. How do I set up a trade account with your company?

    To set up a trade account, please contact us with your business details, including your company name, address, business registration number, and professional references.